At 2699 Club Casino our goal is to make your gaming experience fun and exciting, but we support the principle of responsible gambling and believe this form of entertainment should be enjoyed with moderation and awareness.
We recognise the existence of gambling addiction, a disorder characterised by a strong dependence on gambling, difficulty limiting the money or time spent on gaming, and which can cause harmful consequences not only for the player but also for their loved ones.
That is why we provide tools that limit, reduce, or stop our members' gambling activities at their request. Each player has the option to:
- Choose to suspend gambling for a specified period.
- Set a limit on the amount of money that can be deposited on a monthly, weekly, or daily basis.
A request to decrease a deposit limit or to freeze an account will be processed upon receipt. However, to increase a deposit limit a 7-day waiting period is required. It is important to note that our staff have no control over these limits, which means they can only be modified or removed by the player.
If in doubt, consider asking yourself these questions:
- Have I tried to cut down or stop gambling, and failed?
- Am I betting more and more money to achieve the same level of excitement?
- Do I hide from my family or friends the fact that I gamble, or how much time and money I spend on it?
- Has gambling ever jeopardized or broken a relationship with someone close to you?
If you answered Yes to most of these questions, it may be time to consider using our self-limitation tools or to seek help, which is not a sign of weakness but rather a sign of strength and wisdom.
Our team is also available if you would like to talk to us about any gambling-related issues. We will listen without judgment and will do our best to provide all possible solutions and assistance. Please feel free to contact us via live chat or by email at [email protected].
